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You may cancel your order at any time before we endorse your order for fulfillment processing, the rules regarding refunds default to our regular return policy -- which is hassle-free returns for 60 days after receipt date for US shipments.
You may view our policy for 60 DAY RISK FREE TRIAL.
If you customized a timepiece by engraving it and then wish to return it later on, you will get a full refund minus $350 USD for the cost of replacing the personalized platinum back plate.
All you need to do is contact us using the Contact Us link and once we have received the watch, we will process a full refund to the payment method on file within 3 business days.